Policies | The Sensory Snug

POLICIES

Health, Safety, Booking & Cancellations

The Sensory Snug is designed to be a safe, calm and welcoming space for everyone who visits.
All sessions are supported by trained, caring staff who understand sensory needs.
Our specialist sensory equipment is maintained and regularly checked.
The space is wheelchair friendly, with accessible parking available on site.
We ask that carers and family members remain responsible for the individuals they accompany during sessions, unless otherwise agreed with us in advance.
Rooms are cleaned and sensitively reset between sessions.
Please let us know about any specific needs, allergies or medical conditions before your visit so we can make sure everything is ready for you.

We recommend booking in advance to secure your preferred time.
Bookings can be made through our website or by contacting us directly.
Session times and prices are confirmed at the time of booking.
Private hire and group bookings are tailored to your needs, please get in touch to discuss what would work best for your group.
If you are not sure which session is right for you, we are always happy to help you decide.

If you need to cancel or rearrange your visit, please contact us as soon as you can.
We will always do our best to accommodate changes and find an alternative time that works for you.
For private hire and group bookings, please give us as much notice as possible so we can offer the slot to another family.
We never want cost or circumstance to be a barrier to visiting, please talk to us if you are worried about anything.