Privacy Policy

Last updated: September 2026. At The Sensory Snug, we take your privacy seriously. This page explains what personal information we collect, why we collect it, and how we look after it. We have tried to write this as simply and clearly as possible, because we know legal language can be overwhelming.

If you have any questions about how we handle your information, please do not hesitate to get in touch.

The Sensory Snug is operated by Nadia Ghaffoor, trading as The Sensory Snug.

Address: Unit 7/8 Roundhouse Court, Barnes Wallis Way, Buckshaw Village, Lancashire, PR7 7JN Email: nadia@thesensorysnug.com

We are the data controller for the personal information collected through this website. This means we are responsible for deciding how and why your information is used.

We collect personal information in the following ways:

When you contact us via our website form: We collect your name, email address, and the content of your message.

When you make a booking: We collect your name, contact details, and any relevant information about your session requirements, including any access or support needs you choose to share with us.

When you visit our website: Our website may collect standard technical data such as your browser type, device type, and pages visited. This is used for website performance purposes only and is not linked to any identifiable individual.

We only keep your personal information for as long as we need it.

• Contact form enquiries: up to 12 months

• Booking information: up to 3 years for business record-keeping purposes

• Financial records: up to 6 years as required by HMRC

When we no longer need your information, it is securely deleted.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

We may share your information with:

• Our booking system provider (used solely to manage your session)

• Our website platform, Wix, which hosts our website and processes data on our behalf

• Our email service provider, solely for the purpose of sending replies to your enquiries

All third-party providers we use are required to handle your data securely and in line with data protection law.

We will never share your data with anyone else unless required to do so by law.

Our website uses cookies. Cookies are small text files stored on your device that help the website function correctly.

We use:

• Essential cookies: These are necessary for the website to work and cannot be switched off.

• Analytics cookies: These help us understand how visitors use our website so we can improve it. No personally identifiable information is collected.

You can control cookies through your browser settings. Please note that disabling cookies may affect how some parts of our website work.

Under UK GDPR, you have the right to:

• Access the personal information we hold about you

• Correct any information that is inaccurate

• Request deletion of your personal information, where we have no legal obligation to retain it

• Object to how we process your information in certain circumstances

• Request restriction of processing in certain circumstances

• Withdraw consent at any time, where consent is our lawful basis for processing

To exercise any of these rights, please contact us at nadia@thesensorysnug.com. We will respond within one month.

We may update this policy from time to time to reflect changes in how we handle data or changes in the law. The date at the top of this page shows when it was last updated. We encourage you to check back periodically.

If you have any questions about this privacy policy or how we handle your personal information, please get in touch:

Email: nadia@thesensorysnug.com Address: Unit 7/8 Roundhouse Court, Barnes Wallis Way, Buckshaw Village, Lancashire, PR7 7JN